Exceptional customer service – it’s all down to processes and mindset
Practical insights from 8 Global Experts
Professional service firms rely on their client relationships for success. But, it is no longer enough to meet your client’s basic needs – they expect you to be responsive, have clear communication, be professional and efficient. Instead, you’ll need to start thinking to the beyond – and that beyond is a client service culture.
So how do you create a client service culture in professional services?
Learn how to place clients at the centre of your firm in our eBook, which contains advice from these 8 global BD and marketing experts:
The Contributors
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David H. Freeman, J.D, CEO, David Freeman Consulting Group, Inc.
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Vivienne Corocoran, Director, Marketing Logic
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John McGuire, Director (Strategy, Sustainability & Innovation), Destravis Group
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Siew-Fong Yiap, Director of Business Development (Asia), Shearman & Sterling
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Peter Kane, Managing Director & Founder, The BD Consultancy
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Amy Burton-Bradley, Director, Bidtique
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Elizabeth Petersen, NSW Associate, The BD Ladder
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Kristen Oldfield, Digital Marketer, Nexl
*Disclaimer: The views expressed in this eBook are solely those of the authors and do not necessarily reflect the opinions, beliefs, or endorsements of their firm or any affiliated individuals.